Willowbend FAQ

Frequently Asked Questions

General Community Questions

What are your office hours?

Our leasing office is open Monday through Friday from 9:00 AM to 6:00 PM to assist with tours, applications, resident services, and maintenance requests. .

Is the community pet friendly?

Yes! We are a pet-friendly apartment community in Katy, TX, welcoming residents and their furry companions.

What types of floor plans do you offer?

We offer spacious 1-bedroom and 2-bedroom apartment homes designed to fit a variety of lifestyles and needs.

Where are you located?

Our community is conveniently located at 2031 Westborough Drive, Katy, TX 77449, with easy access to Interstate 10, shopping, dining, and major employers.

What makes your community unique?

Our apartment community combines a prime Katy location, a welcoming neighborhood atmosphere, and a dedicated management team focused on exceptional customer service. Residents enjoy responsive communication, well-maintained homes, and ongoing community improvements designed to enhance everyday living.

Do you offer furnished units?

No, we do not currently offer furnished apartment homes.

Is smoking permitted on the property?

Yes, smoking is permitted in designated areas in accordance with community policies.

Leasing and Application Process

How do I schedule a tour?

Prospective residents are welcome to walk in for a tour or schedule an appointment online through our website.

What documents are required to apply?

Applicants should be prepared to provide: Valid government-issued ID Recent pay stubs Bank statements or banking information W-2 forms Employment offer letter (if applicable)

What are the income or credit requirements?

Applicants must demonstrate a minimum gross monthly income equal to 2.5 times the monthly rent. Additional qualification criteria apply.

How do I apply?

Applications can be submitted conveniently through our online leasing portal.

Is renters insurance required?

Yes, renters insurance is required for all residents.

How long does the approval process take?

Application approvals are typically completed within 48 to 72 hours.

Do you offer short term leases?

Yes. Short-term lease options are available with a $150 monthly premium.

Do you perform background and credit checks?

Yes, all applicants are subject to credit, criminal, and rental history screening.

Pricing, Fees, & Deposits

How much is the security deposit?

Security deposits range from $150 to $250, up to one month's rent depending on screening results. We also offer Jetty Deposit alternatives, starting at $500 plus any additional deposit requirements.

Which utilities are included in rent?

Utilities are not included in the monthly rent.

What utilities am I responsible for?

Residents are responsible for: Water and sewer Trash service Gas Pest control Internet service

When is rent due

Rent is due on the 1st of each month. Late fees are assessed after the 5th day of the month.

When payment methods do you accept?

Residents can pay rent online, through Bilt, MoneyGram, or via electronic money order.

Move-In, Lease Terms

What lease terms do you offer?

We offer lease terms ranging from 7 to 15 months.

What is required on move-in day?

Move-in costs may include: Prorated rent (if applicable) First full month's rent Administrative fees Remaining security deposit balance.

Do you allow subletting or lease transfers?

Subletting is not permitted. Lease transfers may be available after six months of residency. $300 transfer fee applies during an active lease term No fee applies at lease expiration

What is your move-out policy?

Residents must provide a 60-day written notice to vacate before moving out.

Community Amenities & Lifestyle

What amenities do you offer?

Residents enjoy a variety of community amenities, including: Resort-style swimming pool Outdoor grilling area Fitness center Dog park/run Package lockers Blue Stream Fiber internet Playground

Are amenities open 24 hours a day?

No. The dog run, playground, and package lockers are available outside regular amenity hours, while other amenities operate during designated hours.

Can residents reserve amenity spaces for private events?

No, private reservations are not currently available.

Is Wi-Fi available in common areas?

Yes, complimentary Wi-Fi is available in the leasing office and fitness center.

Do you offer a guest suite?

No, guest suites are not available.

Is parking available?

Yes, onsite parking is available for residents and approved guests.

Do you offer EV charging stations?

No, electric vehicle charging stations are not currently available.

Is bike storage available?

No, dedicated bike storage is not currently offered.

How does package delivery work?

We use Package Concierge lockers for secure package delivery. Residents pay a one-time registration fee of $20 and receive a QR code by email or text when a package arrives.

Do you host residen events?

Yes! We regularly host resident events and community activities throughout the year.

Accessibility

Is the community accessible for individuals with disabilities?

Yes, our community is designed to accommodate residents and visitors with disabilities.

Are common areas and amenities accessible?

Yes, accessible routes and entry points are available throughout the property.

Is accessible parking available?

Yes, designated accessible parking spaces are provided.

Pets Policy

Are pets allowed?

Yes, pets are welcome.

Are there any breed restrictions?

Yes, breed restrictions apply. Please refer to our rental qualification guidelines for details.

Are service animals permitted?

Yes, service animals are always welcome in accordance with applicable laws.

Are service animals permitted?

Yes

What pet amenities are available?

Residents and their pets enjoy access to our onsite dog run.

Are there pet fees?

Yes: Pet Deposit: $250 per pet One-Time Pet Fee: $200 per pet Monthly Pet Rent: $20 per pet Annual Pet Management Fee: $30

Neighborhood & Local Attractions

What neighborhood is the property located in?

Our apartments are conveniently located near several desirable Katy-area neighborhoods, including: Mason Creek Nottingham Country Cimarron Bear Creek Cinco Ranch Historic Downtown Katy

What shopping, dining, and grocery stores are nearby?

Residents enjoy convenient access to some of Katy's most popular destinations. Grocery Stores H-E-B Walmart Trader Joe's Popular Restaurants Phat Eatery Local Table Babin's Seafood House Tourão Brazilian Churrasco Duke's Venezuelan Food La Mora Restaurant Shopping Centers Katy Mills Mall The Shoppes at ParkWest Meadows Marketplace The Shops at Katy

What schools serve the community?

Our apartments are zoned to Katy Independent School District (Katy ISD): Sundown Elementary School Morton Ranch Junior High School Morton Ranch High School.

What colleges and universities are nearby?

Nearby higher education options include: Houston Community College (Katy Campus) University of Katy Prairie View A&M University Texas Southern University Rice University University of Houston

How close is public transportation?

The nearest public transit access point is approximately 3 to 5 miles away near Interstate 10.

Resident Resources

How do I pay my rent online?

Residents can pay rent securely through the resident portal using Bilt, MoneyGram, or approved electronic payment methods.

How do I renew my lease?

Renewal offers are typically sent 90 to 65 days before lease expiration. Residents can review available options online and complete the renewal process electronically.

How do I submit a maintenance request?

Maintenance requests can be submitted through the Loft Living Resident Portal.

Is there an online portal for residents?

Yes, residents can access their account, submit requests, review lease documents, and make payments through the Loft Living portal.

Do residents get partner perks or discounts?

Yes, residents have access to exclusive partner perks and special offers.

Do you offer amenities for remote workers?

At this time, we do not offer dedicated coworking spaces or business centers.